Amazon Training Calls for DMS
PREP
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Rework the "Training Call" Email. Be sure to include time and timezone for the call. Download the "Training Call" email template here.
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Compose a new email. Attach the Manual POS pdf and the document entitled “Amazon Tech Workflow”
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Copy the emails from the Excel Training list and paste into the “To:” field of your email.
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Send the email out 1-2 days before call.
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Click on the outlook calendar and create an invite with the day and time for the conference call. Copy and Paste the info from the AmazonCalendarInviteText.doc here. Send invitation.
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Create a google number if you don’t have one. Copy and paste the phone numbers from the excel spreadsheet and paste into the phone number field. Send a mass text to all techs with the info on the AmazonMassText.doc. Be sure to include TIMEZONE for call. For an example, click here.
CALL
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Resend the mass text 5-15 mins prior to call.
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Dial in to conference call number. (you can get your own conf call number from freeconferencecall.com)
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Enter the pin and pin for the host.
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Welcome those on call and take roll call.
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Ask that they save any questions til the end of the call, I ask that they MUTE their phones to eliminate background noise during call.
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Before I go through document I preface the call by saying that “The overall message of this call today is that if you have an issue that prevents you from doing the job or getting a customer signature within the app, you have an escalated issue. All issues with Amazon are time-sensitive and you must email amazon@apolloretail.com & copy your DM/DC immediately. I also state that Amazon keeps a scorecard on us, so if we don’t complete all the steps for a job on time, we get points taken away. The better our score is, the more work they assign so it’s important to be timely and communicate immediately.
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I first point out the important Apollo customer service contact info at top of document and video playlist for quick reference.
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I go through all notes on the Amazon Workflow doc.
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I inform them that there’s a cheatsheet attached at end of the doc. They can print and place in their wallets for quick reference. I tell them to also print the Manual POS form and copies in their car.
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and at the end I open up for questions and ask if everyone was able to get into the app ok.
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I inform them of the website we have called UniversityofApollo.com and encourage them to go to the site for any training or info on Apollo. Especially if they are New Hires.
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Thank the techs for their time and inform them I will update their mileage and availability in system and turn them on to work Amazon.
POST CALL
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Update mileage and availability in MARS
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Update Google Doc
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Email the attendance to Clair, Lynn, Kayla, and Shelly so they have eyes on who is new to Amazon.